Last updated: April 2026
When you create an account on Grassruts, we collect your email address, full name, and your Local Government Area (LGA). When you report an issue, we collect the issue title, description, location (GPS coordinates and address), and any photos you choose to upload. We do not collect your phone number or any government-issued ID.
Your data is used solely to operate the Grassruts platform — to display community issues, count reports, escalate issues to government authorities, and notify you of updates on issues you have reported. We do not sell your data to third parties. We do not use your data for advertising.
Issues you report are visible to other Grassruts users. Your name is attached to issues you create. When an issue is escalated to a government authority via our API, the issue data (title, description, location, report count, evidence photos) is shared with that authority. Your email address is never shared.
All data is stored on Supabase infrastructure, hosted within secure cloud environments. Photos are stored in Supabase Storage with public read access (so anyone can view evidence photos attached to an issue). We apply industry-standard security practices including row-level security on all database tables.
You may request deletion of your account and associated data at any time by contacting us at privacy@grassruts.com. Note that reports you have contributed to community issues may remain as part of that issue's history even after account deletion, to preserve the integrity of the public record.
We use a single authentication cookie to keep you logged in. We do not use tracking cookies or third-party analytics cookies.
For privacy-related questions, email privacy@grassruts.com. Grassruts is a product of join2getherwork.